You will be met at the airport at a pre-set location by a representative of the bus company doing our transfers (they speak English), and they will bring you to the door of your accommodation. Easy as that.
In that case we would recommend you either pay a little extra to get a share taxi (again you will be met at the arrival gates, or else you brave the public trains and buses-for more information on both options please look at the access page (under the About Hakuba tab)
In general that won't be a problem-there will be other people booked on the bus transfer from the same flight and the bus company will wait where possible. If your flight is well and truly delayed, there will be times when the bus will have to leave. If you do miss the bus, there is a hot line set up to get you a hotel near the airport, so you can complete your trip to Hakuba on public transportation the following day.
They will be ready for you when you check in at your accommodation
The lift passes are valid at 9 different ski resorts. You can go to any resort on any day, but you can only go to 1 resort per day. You do not need to ski/board every day; you can take rest days and they aren't included in the days.
You do need to pay in full at time of booking. Please see our terms and conditions page for our cancellation policy.
Basically it is a 14 day cancellation policy. You need to cancel prior to 14 days of the scheduled arrival date. Prior to this you will receive a full refund less a 10% administrative fee. If you cancel after this there will be no refund possible.
Yes, you can-refer to our terms and conditions page (under the prices and bookings tab) for our cancellation policy
No they are not. You need to book them separately via the Ski/Snowboard Rentals tab on our website. They are rented out by the rental shop at Mt Hakuba Backpackers
You will need to come to Mt Hakuba Backpackers during reception hours (8-11am and 4-8pm) to collect them. That will only be a 5 minute walk or so from whichever accommodation you have booked to stay at
For any trips beginning no earlier than the 1st December, and ending no later than the 31st March
If you are coming later than the 31st of March, you can still book accommodation with us (room only booking), and buy lift tickets on the mountain. The resorts are open till about the 5th May
You will get a better cultural experience if you can try and communicate with the locals in their own language, but apart from that no, you don't need to be able to speak any Japanese
